ABTA Partner
Department of Health & Social Care

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App Terms





1.1 What these terms cover. These terms cover your use of the EXPRESSTEST App only and are in addition to the “Testing Services” Terms and Conditions which are the terms upon which we supply the Home Testing Services to you. Please ensure that you have read any understood both these App Terms of use and the Testing Services Terms and Conditions.

1.2 Why you should read them. These terms tell you who we are, how we will provide the App services to you, how you and we may change or end the terms, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

1.3 What the App includes. The EXPRESSTEST App includes the EXPRESSTEST mobile application software available on our site and hosted on the Apple App Store and Google Play Store (“App”) and once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device, as well as the services accessible through the App (the “Services”).

1.4 Entry into these terms for someone else. If you enter into these Terms on behalf of another person (being an individual) you represent and warrant that (i) you have authority to do so, (ii) you are responsible for compliance with these Terms, and (iii) it is your responsibility to ensure that the relevant person, on whose behalf you are entering into these Terms, is made aware of these terms and the steps being taken on their behalf regarding access and use of the App.

1.5 The App is for users with a UK instance of the google or apple store and who are registered with the UK instance.

1.6 You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third-party charges as may arise, and you accept responsibility for such charges.


 2.1 Who we are. We are Cignpost Diagnostics Limited trading as ExpressTest (“ExpressTest”, “we”, or “us”) a company registered in England and Wales. Our company registration number is 12657158 and our registered office is at Building X92 Cody Technology Park, Farnborough, United Kingdom, GU14 0LX. Our registered VAT number is 351373708.

2.2 Who we are accredited by. Cignpost Diagnostics is a UKAS accredited medical laboratory No. 22104 (view certificate here) for the activities listed in the schedule of accreditation which can be viewed here. ExpressTest use Cignpost Diagnostics’ laboratories and doctors who are regulated and compliant with the requisite regulations and insurance to administer and process testing. We comply with all the UK Government regulations with respect to submitting results to the relevant Public Health Authority. You must check with your destination country whether a government listed lab is accepted. ExpressTest is a DHSC (Department of Health and Social Care) listed private provider of Covid-19 testing services.

2.3 How to contact us. You can contact us by telephoning our customer support team at 0203 384 0000, or by contacting us using the forms available on our customer support page at https://support.expresstest.co.uk/

2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or telephone number you provided to us when you made your test booking or create a profile on the App.


3.1 App use. To use the App, you must have a UK instance of the google or apple store and be registered with the UK instance.

3.2 Creating a user profile. You must create a user profile on the App to complete the Home Testing Service.

3.3 Creating multiple user profiles. You may create multiple user profiles on the App where a Home Testing Services has been booked for additional individuals (i.e. additional family members). Once testing is complete, results for additional individuals will be sent to the email address(es) provided at the time of booking. Results will not be displayed on the App. Where you create profiles for additional individuals you confirm that they have agreed to the collection of their data and creation of a profile on the App by you. Where additional individuals are under 18 years old, the consent of a parent or guardian is required.

3.4 You must provide accurate information when creating a user profile and using the App. When you create a profile for yourself or for additional individuals and use the App for testing verification, you agree to provide true, accurate, current and complete information about yourself and/or additional individuals as prompted by the user profile verification, or as otherwise required to use the App, and to maintain and promptly update that information.

3.5 You must keep your profile information confidential. You are solely responsible for maintaining the confidentiality of your information (including log in details, passwords and booking reference numbers) and for restricting access to your devices. You accept responsibility for all activities that occur under your account or from your devices. We shall use reasonable and industry-standard security measures to protect against unauthorised access to your account. You agree to immediately notify us of any unauthorised use or your profile or password, or any other breach of security, and acknowledge that we may not be able to mitigate such unauthorised access or other breach of security until you do so.


4.1 How to take the test and use the App. The App will provide you with instructions on how to use the Home Testing Kit and App for yourself, and for each additional individual to whom a profile has been created on the You must follow these instructions carefully. If you require any additional assistance in using the App, please contact us using the information listed above.

4.2 Information required to use the testing service and process the test result. To verify and process your test, and provide you with a result, we require a photo upload of the test cassette, including the QR Code displayed on the test cassette and a photo of a valid form of photo identification (i.e. a valid driving licence or passport) from you, and each additional individual to whom a profile has been created on the App. Please ensure that your device has photo functionality to enable such photos to be unloaded to the App for verification by our team and that each additional individual is present with you when performing the test.

4.3 Invalid QR Codes. The App and Home Testing Service is designed for use with the ExpressTest Antigen Lateral Flow Home Testing Kit only. You will experience an error message should you try to use the App with other third-party testing kits. Where you experience an error message when using the ExpressTest Antigen Lateral Flow Home Testing Kit however, please contact us using the details above.

4.4 Conditions of Use of the Home Testing Kit and Test Services. For more information on the operation and conditions of use of the Home Testing Kit including details on your rights and our liability to you regarding the Home Testing Kit, please see the “Testing Services Terms and Conditions”.

4.5 Restrictions on your use of the App. You agree not to use the App to (i) upload, transmit or otherwise make available any content that is unlawful or objectionable, (ii) upload, transmit or otherwise make available any content that you do not have a right to make available, that contains software viruses or any other destructive or disruptive computer code, files or programs, (iii) interfere with or disrupt the App or servers or networks connected to the App, (iv) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, and/or (v) violate any applicable law.


5.1 We only use any personal data we collect through your use of the App in the ways set out in our privacy policy https://ExpressTest.co.uk/privacy-policy/

5.2 Please be aware that internet transmissions are never completely private or secure and that any content or information you send using the App or any service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.


6.1 We may make changes to these Terms. We may amend these Terms from time to time. Every time you wish to use our App, please check these Terms to ensure you understand the Terms that apply at that time.


7.1 We own the Intellectual Property Rights in the App and licence you the right to use it. All intellectual property rights in the App and the Services belong to us (or our licensors) and the rights in the App and the Services are licensed to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these Terms.

7.2 Our right to use material you upload. Any content you upload to our App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in any content and materials you upload to the App, but you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence for us and our partners / sub-contractors to use the content in order to provide the Services to you and as may be required by us under applicable laws.

7.3 How you may use the App. You may download a copy of the App onto one device and view, use and display the App and the Service on such device for your personal purposes only. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.4 You must not modify any materials on the App or any downloads. You must not modify the digital copies of any materials you have downloaded or printed off or in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.5 Licence restrictions on your use of the App. You agree that you will not:

7.5.1 copy the App or Services, except as part of the normal use of the App;

7.5.2 translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as allowed for in these Terms;

7.5.3 not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that such actions cannot be prohibited because they are necessary to de-compile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities: is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and is not used to create any software that is substantially similar in its expression to the App; is kept secure; and is used only for the Permitted Objective;

7.5.4 comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any service provided to you.


8.1 The App is not intended to provide you or anyone else with medical advice. You acknowledge that we are not a provider of health care services and do not provide, and do not intend to provide, medical advice through the App. The App (including any content supplied within the App) is not intended to be used in place of (i) the advice of your physician or other medical professionals, or (ii) a visit, call or consultation with your physician or other medical professionals. Should you have any health-related issues or questions during your use of the App, please call or see your physician or other healthcare provider promptly. The App does not constitute or create a doctor-patient, therapist-patient or other healthcare professional relationship between you and us.

8.2 We are not responsible for the accuracy of the information you upload to the App. You acknowledge that it is your responsibility to ensure that all information content uploaded to the App by you, whether on behalf of yourself or an additional individual is accurate and complete to enable us to perform the Services. Where inaccurate information or materials are uploaded by you, we will alert you to any inaccuracies we have identified however we are not responsible where this affects our performance of the Services. Your details in the app must match the details you provided when making the booking, failure to do so may mean your CPT number is not recognised.

8.3 We are not responsible for third-parties where you allow any third-parties access to the App. Where you consent to or otherwise allow any other individuals, companies or third-parties to access your information stored in the App, you acknowledge that you do so at your own risk and that we are not responsible for any of the actions of those third parties.

8.4 Links to third-party sites. Where the App provides content from, or links to, external third-party sites, we do not have responsibility for the content or credibility of those external sites, including as to their accuracy and nature. You should consult the terms and conditions of those external sites.


9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

9.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. The minimum system requirements are a smart phone with camera on iOS or Android. The app does not support windows phones.

9.4 We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.5 We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

9.6 Our liability regarding the operation of the Home Testing Kit. These Terms are limited to our provision, and your use of the App only. For more information on our liability and responsibility to you regarding the provision of the Home Testing Kit, please see the “Testing Services Terms and Conditions”.


10.1 We have the right to disable any profile or account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.

10.2 If we end your rights to use the App. you must stop all activities authorised by these Terms, including your use of the App and any Services and you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.


11.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

11.3 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

11.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Testing Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Testing Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Testing Services in either the Northern Irish or the English courts.


This version was last updated on 21st October 2021