ABTA Partner
Department of Health & Social Care

Founding member of LTIO

Certified LTIO

Cancellation

If your test is more than 72 hours away, we will issue you with a voucher that can be used to redeem a test at any of our sites across the UK. This voucher will be valid for 12 months from the date of your original test. (If you have an account and your test is more than 72 hours away, you can log into your account, cancel your booking and a voucher will automatically be issued)

If your test is within 72 hours a voucher will not be issued unless your flight has been cancelled by the airline or government guidelines have changed. In this event, we will ask for proof of that fact and you will receive a voucher that can be used to redeem a test at any of our sites across the UK.

To cancel your booking, please complete and submit the form below.

The first name of the primary person
Email used for the booking
The last name of the primary person
Email used for the booking
Please enter the booking reference for the primary person. Your booking reference will begin with 'CPT'. or 'SCPT'. If you can't provide your booking Reference, it may delay your request.