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Amend my booking

Changes to the bookings – subject to availability, we allow changes to bookings if your test is more than 72 hours ahead or, if its within 72hrs and due to your airline cancelling your travel and/ or changes to government guidelines. 

Arrivals Testing packages - we are only able to facilitate amendments to personal details and unfortunately cannot make changes to the date/time or location of your test. If you need to change these please cancel your booking and re-book.

Update your personal details – wish to notify us of changes to your personal details?

Unfortunately we cannot accommodate changes after you have been tested.

Please complete the form below if any of the above apply.


If you created an account when making your booking, you can log in to:

           Edit your personal details (up until your test time) 

           Cancel your booking (outside 72hrs of your test)

           View and download your results  

Email used for the booking
Email used for the booking
Please enter the booking reference for the primary person. Your booking reference will begin with 'CPT' or 'SCPT'.
Please note we will endeavour to re-book your test for as near to the time you request as possible but this is dependent upon availability and site opening hours