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Frequently asked questions

Should you have any queries about your Antigen Lateral Flow kit, please see our frequently asked questions below.

If ordered before 5pm on a working day, your kits will be dispatched the same day, using Yodel's 24hr service. If ordered after 5pm, your kit will be dispatched the next working day.

If you wish to order more than 240, please visit our Cignpost Diagnostic site.

Our antigen lateral flow kits are resulted by you and you will not receive a verified result and/or a fit to travel certificate, so they cannot be used for travel.

As per the Consumer Contracts Regulations 2013. For most products bought online you have a legal right to change your mind within 14 days of receiving them and receive a refund. You do not have the right to change your mind and receive a refund after 14 days