Terms and Conditions
Terms and Conditions
Terms and Conditions
RT-PCR (Polymerase Chain Reaction) & Antigen Lateral Flow Testing
Terms & Conditions
1.0 WHO IS EXPRESSTEST?
Cignpost Diagnostics Limited (“CDL” or “Cignpost Diagnostics”), registration number: 12657158 (England and Wales), registered address Building X92 Cody Technology Park, Farnborough, United Kingdom, GU14 0LX, VAT number: 351373708, uses the trading name of “ExpressTest” to provide consumers with a range of COVID-19 testing which includes the gold standard RT-PCR fast screening test. Cignpost Diagnostics has a track record of successfully delivering effective COVID-19 screening solutions to businesses and corporate clients, including major media and professional sports organisations in the UK and around the world. Our services are registered with and regulated by the Care Quality Commission.
2.1 Upon purchase, you agree to and accept these Terms and Conditions (“T&Cs”). These T&Cs will prevail over any other terms and conditions provided to you in relation to the test.
2.2 The full test process comprises of a nasal and throat swab to obtain a sample which is then sent to our labs for analysis in the case of a RT-PCR or LAMP test or a nasal swab only which is tested on site as soon as possible after collection of the Antigen Lateral Flow Test. The sample taking (nasal and/or throat swab) should take approximately 10 minutes and will require one of our trained technicians taking a sample from your throat and/or nose. The RT-PCR sample is labelled anonymously to protect your identity when sent securely to a Cignpost Diagnostics Limited lab for analysis.
2.2.1 Lateral Flow kits delivered to your chosen UK address or collected from one of our Click and Collect locations, need to be self-administered.
2.3 The process and equipment we use carry CE-IVD approval for use in the UK and EU. The purpose of the test is to pick up the presence of the actual virus in the nose and throat for PCR test and in the nose only for lateral flow.
2.3.1 Some of our customers may be requesting our services as a way of satisfying the requirements of various countries for negative Covid-19 test results prior to travelling to their territories. Due to the constantly changing rules and regulations, individuals are responsible to assess the suitability of this test against the test requirements for their airline/destination country.
2.3.3 Cignpost Diagnostics is unable to provide any advice or guidance with regards to the acceptance criteria for airlines/countries and accepts no liability for this.
2.4 A positive result confirms that the Covid-19 virus is present. A negative result means there was no evidence of the COVID-19 virus.
2.5 Our results are not a replacement for a full and proper medical investigation and/or a doctor’s advice. Our comments are based solely on the results in relation to what are considered normal ranges in the general population. If you have any concerns at all regarding any aspect of your health or your test results you should discuss them directly with your GP or a doctor.
2.6 In order to book a test, you must register and book online at https://www.expresstest.co.uk. Whilst at the test centre you agree to abide by the rules, policies and instructions implemented by the test centre staff.
2.6.1 On arrival at your chosen test centre site, you will be welcomed by an ExpressTest team member who will help you to register your information and where applicable, check that you have all the required documentation (photo ID, booking confirmation and QR code).
184.108.40.206 Lateral Flow Click and Collect tests, ensure you bring your QR code in order to collect your test. You must collect your test on the collection date specified in the order.
2.6.2 If you are flying, you are responsible for ensuring that you book a suitable time slot which gives you enough time to complete the test process before you are required to check in for your flight.
2.6.3 You are responsible for ensuring the accuracy and completeness of the information requested in performing the tests. Where using our home test kit or lateral flow kits, you are responsible for ensuring the sample is taken correctly by following the instructions provided.
2.6.4 We aim to deliver your test results as follows:
220.127.116.11 RT-PCR test:
- Standard PCR tests - by 10pm the day after your test;
- Same Day PCR tests – by midnight on the day of your test, providing you attend your test at the time of your booking
- 4 Hr PCR – within 4 hours of your test. We have recently changed delivery of results to 4 hours from 3 hours and whilst we update our systems there may be references to 3 hours (for example, in your booking confirmation or within SMS messages), however, our commitment is now to 4 hours.
via email and/or through your account.
18.104.22.168 Lateral Flow test – approximately 40 minutes after your test via email.
22.214.171.124 PCR Home Test kits – 24hrs after the receipt of your test at our receiving centre via e-mail and/or through your account.
126.96.36.199 Lateral flow test kits:
(i) Departure Fit to Fly kits: approximately 1 hour; and
(ii) Arrivals Day 0-2 tests: approximately 3 hours,
after you have uploaded the picture of your test to us within the hours of 0800 – 2359 UK time and providing you have submitted a picture of the appropriate quality and with all the required information.
188.8.131.52 LAMP Tests – approximately 120mins after your test. We advise booking your test no less than 4hrs before any travel plans to allow sufficient time to receive your results.
2.7 If you do not carry out any of the actions under 2.6 above, CDL will not be able to provide the services to you and will not be liable for any loss or damages you may suffer as a consequence.
2.8 We or our partner laboratory are legally required to share certain information with Public Health England, or other governmental organisations, in relation to your test, including: personal information (e.g., name and date of birth); the result, whether negative or positive; and confirmation that the sample is one that the laboratory has tested for us. This information may be used as part of any test and trace service being operated by the government in your jurisdiction. Please find a link to our privacy notice https://www.expresstest.co.uk/privacy-policy/, which includes contact details for our Data Protection Officer.
2.9 We are not able to offer appointments to anyone under the age of 18 unless the registration process is completed by a parent or legal guardian. We would advise you to take advice from your GP or medical practitioner before booking an appointment for anyone under the age of 18 to understand if appropriate.
2.9.1 The process of taking a sample can be mildly invasive, so if you are unsure, take advice from your GP (e.g., if you are prone to nose bleeds, throat issues).
2.9.2 All our staff are properly trained to take the sample, and the procedures described above conform with a standard process.
2.9.3 If you require additional assistance for any reason, please call or email our Customer Response Team as shown on the website.
2.10 We will not offer appointments in the following circumstances:
2.10.1 If you have had a positive antigen (swab) test for COVID-19 or developed any of the symptoms of COVID-19 within 10 days prior to your appointment. These symptoms can include: a fever (temperature over 37.8°C); loss of sense of taste or smell; new flu-like symptoms (runny or blocked nose; sore throat; shortness of breath; muscle aches and pains; headaches; overwhelming tiredness); or a new, continuous cough.
2.10.2 If travel to one of our testing sites is prohibited by the guidance of your local health authorities due to lockdown or other restrictions which may change from time to time.
2.10.3 If you have returned from a country in the 10 days prior to your appointment which requires a quarantine period under UK government guidelines, unless you can do so under Government guidelines, such as the Government approved Test to Release programme or Arrivals Testing. These Government guidelines may change from time to time.
2.10.4 If you have had contact with a confirmed positive case of COVID-19 in the 14 days prior to the appointment as confirmed by the government’s test and trace service, or other public health authority.
2.10.5 If your household members or other people you have been in contact with have had a positive antigen (swab) test or developed the symptoms above in the 14 days prior to the appointment.
2.10.6 If any of the above apply to you, please wait the appropriate time period (which can be found on the government website), and we will be happy to book your appointment.
2.11 Test Detail
2.11.1 The test procedure, precautions, and interpretation of results for these tests is followed strictly when testing.
2.11.2 Failure to follow test procedures may impact on the interpretation of the outcome of the test results.
2.11.3 Negative test results do not rule out possible other non-COVID-19 viral infections.
2.11.4 Positive test results do not rule out co-infections with other pathogens.
2.11.5 A PCR test is the gold standard in COVID-19 testing and is the test used by the NHS.
2.11.6 It offers the most accurate results as it can detect even the smallest amount of virus. This means that a negative PCR test result provides the most reliable indication you can safely continue to work and travel.
2.11.7 A negative test result may occur if the level of viral RNA in a sample is below the detection limit of the test.
2.11.8 There is a low risk of the test result being indeterminate. In this event, you will be contacted directly by ExpressTest to arrange a retest.
2.11.9 With regards to the PCR tests required by Government for any UK arrivals testing, if your day 2 PCR test is positive, your sample will be subject to genome sequencing which may be carried out by a third party to check for variants of COVID-19, to comply with the Government Regulations.
Lateral Flow Tests
2.11.10 Lateral flow is an established technology, adapted for the qualitative detection of antigens that are present when a person has COVID-19.
2.11.11 Neither the quantitative value nor the rate of SARS-CoV-2 antigen concentration can be determined by this qualitative test.
2.11.12 A negative test result may occur if the level of antigen in a sample is below the detection limit of the test.
By accepting these Te&Cs you agree to follow the guidance provided by us and our medical partners. We accept no liability for any loss or damage caused by non-compliance with this guidance.
2.11.13 A LAMP test is an established technology, that detects the SARS-CoV2 virus. It is less sensitive than the gold standard PCR test.
2.11.14 A negative test result may occur if the level of viral RNA in a sample is below the detection limit of the test.
2.11.15 There is a low risk of the test result being indeterminate. In this event, you will be contacted directly by ExpressTest to arrange a retest.
2.11.16 There is a low risk of the test resulting a false positive
3.0 THIRD PARTIES
By paying and booking for a test, you give us your consent to:
3.1. Proceed with the sample taking and testing process at your chosen testing centre (if not a home test kit/ lateral flow kit)
You also confirm that:
3.4 You have understood that any third party’s data will be held and shared in accordance with these T&Cs.
3.5 You have obtained the explicit consent from these third parties to provide their personal data to us.
4.0 OUR LIABILITY
- References to liability in these T&Cs include any kind of liability arising under or in connection with these T&Cs including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
- Nothing in these T&Cs shall limit or exclude the liability of any party or another person for:
- death or personal injury caused by negligence.
- for fraud or fraudulent misrepresentation.
- for breach of any statutory duty; or
- for any act, omission or matter, liability of which may not be limited or excluded under any applicable law.
- To the extent permitted by law, Cignpost Diagnostics and other members of our group of companies and all third parties connected to us hereby expressly exclude:
- the laboratory being unable to test your sample for any reason,
- the test results not being made available to you within the stated turnaround time, where a delay is caused due to any events outside of our reasonable control,
- you miss your flight as a result of a delay caused by you or an inconclusive test result, whether following a successfully completed test or otherwise,
- your act, omission, or other failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements,
- your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test,
- your failure to attend a pre-booked appointment,
- any loss or damage that is not foreseeable,
- your failure to take your test sample in accordance with the directions laid out in your home test kit leading to an indeterminate or invalid test result,
- your failure to package your samples according to the instructions laid out in your home test kit may mean we are unable to test your sample and provide you with a result and/or inaccurate result,
- your failure to return your PCR home test kit to us using a Royal Mail priority box, in accordance with the instructions provided in the home test kit,
- your failure to take your test sample in accordance with the directions laid out in your home test / lateral flow kit leading may lead to an indeterminate or invalid test result,
- your failure to upload the results photo in accordance with the requirements laid out in your kit instructions may mean that we are unable to result your test,
- Your uploaded photo and information will be retained according to our Cignpost Diagnostics retention policy,
- all conditions, warranties and other terms which might otherwise be implied by statute, common law, or the law of equity,
- any liability for any direct, indirect, or consequential loss or damage, costs or expenses whatsoever incurred in the following circumstances,
- liability for events outside of our control: this includes but is not limited to failure to perform, or delay in performance of, any of our obligations under these T&Cs that is caused by any act or event beyond our reasonable control. If an event outside of our reasonable control takes place that affects the performance of our obligations under these T&Cs, we will contact you as soon as reasonably possible to notify you of it. Our obligations under these T&Cs will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control taking place.
- Our total aggregate liability to you resulting from or arising in connection with any of these T&Cs is limited to the total value paid under the particular T&Cs entered by the parties - meaning the price you paid for our services – in respect of the services supplied to you by CDL.
5.0 REFUNDS CANCELLATIONS AND CHANGES TO BOOKINGS
5.1 No right to change your mind. Once you have booked the test, you do not have a legal right to change your mind within 14 days and receive a refund. This is because your contract with CDL is for the supply of a medicinal product, i.e., the test, by administration by a prescriber, or under a prescription or directions given by a prescriber, and the cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply.
5.2 Cancelling your test.
5.2.1 All tests - Even though you do not have a legal right to change your mind (see Clause 5.1), for test appointments that are cancelled more than 72 hours in advance we will on request, issue a CDL Covid-19 testing voucher for the value of your original test to use for an equivalent test at any of our testing centres within a period of 12 months from the date of your original test (subject to availability). Cancellations within 72 hours* of your appointment time will not be permitted unless your flight has been cancelled by the airline within 72 hours or government guidelines have changed. In this event, we will ask for proof of that fact and you will have the option to rebook for an alternative date or request a voucher.
5.2.2 Home Tests/Lateral Flow kits – any cancellation must be made at least 4 full days before your test date and cannot be cancelled after the test kit is dispatched to you.
184.108.40.206 Orders for Click and Collect test kits cannot be cancelled after collection or if not collected on the selected collection day. Requests to change your collection day cannot be made on the day of collection.
5.2.3 Arrivals Test Packages - If you test positive on your day 2 arrivals test, any remaining tests will be automatically cancelled, and no refund or voucher will be given. This is due to positive samples requiring additional processing to check for variants of COVID-19 as per UK Government regulations.
5.3 Changing your test time, date, location.
5.3.1 All tests - except Arrivals Test Packages & Home Tests
5.3.1. Any request to change the time or date of your booking will be subject to availability. Requests made within 24hrs* of your appointment time will not be permitted.
5.3.2. Whilst we are upgrading our systems changes to test location unfortunately cannot be facilitated. If you wish to change the location of your test you will need to cancel your booking and will be issued a voucher which can then be used to re-book.
5.3.2 Arrivals Test Packages & Home Tests. If you need to change the date of your tests you will need to cancel your original booking and rebook.
5.3.3 Lateral Flow kits (delivery) – if you need to change the date your test kits are delivered or you wish to cancel, you can only do so before they are dispatched. Your test(s) will usually be dispatched within 2-3 working days. You will receive an e-mail notifying you when your kit(s) have been dispatched.
220.127.116.11 Lateral Flow Kits (Click and Collect) - Click and Collect test kits cannot be cancelled after collection or if not collected on the selected collection day. Requests to change your collection day cannot be made on the day of collection.
5.4 How to tell us that you want to cancel your test. To tell us that you want to cancel your test, and require a voucher, please let us know by completing the form on our web page at https://support.expresstest.co.uk or by doing so through your account on our website
*CDL may at its sole discretion waive the 24-hour rule.
6.1. The price of our services is set out under the “Book a Test” menu option on the ExpressTest website.
6.2 Payment in full will be made on acceptance of the test booking.
6.3 The customer must pay the charges as directed by ExpressTest from time to time.
7.0 RIGHT TO VARY THESE TERMS
We reserve the right to reasonably amend these T&Cs from time to time, as required.
8.0 OTHER IMPORTANT TERMS
8.1 We may transfer our rights and obligations under these T&Cs to another organisation, but this will not affect your rights or our obligations under these T&Cs.
8.2 This Agreement is between the person paying for our services and Cignpost Diagnostics. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
8.3 Each of the paragraphs of these T&Cs operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
8.4 You accept that communication with us will be both electronic and on paper. You agree to this means of communication and you acknowledge that all, notices, information, and other communications that we provide to you electronically or hard copy comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
8.5 If we fail to insist that you perform any of your obligations under the T&Cs, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
8.6 Please do not photograph or film on any of our sites, this is not permitted.
8.7 Any abusive behaviour to our staff will not be tolerated and we reserve the right to deny access to our testing services should such behaviour be evident.
9.0 CUSTOMER SERVICE
9.1 If you have a complaint about any aspect of our services, please contact us via our customer service support page at https://support.expresstest.co.uk
9.2 If there is a problem with the service, due to error on the part of CDL, CDL will reperform the service or alternatively grant a refund of the service cost, following a full investigation of the circumstances.
10. GOVERNING LAW
These T&Cs and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.